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Service Desk Surveys

Service Desk Surveys provide the ability to monitor and track the performance of your customer support

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How Effective is your Customer Support?

Sometimes, your support teams need support themselves. Service Desk Surveys provides the information your teams need to improve customer satisfaction. Send surveys to in order to gather, aggregate and analyze the quality of the support received by customers. Chose between our default survey template or create your own custom templates. Reporting features provide deep visibility, at a glance, into customer satisfaction.

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Visibility into Customer Satisfaction

See what you customers think of your support team’s quality with a one click survey that sends via email

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Custom Email Templates for survey responses

Utilize standard templates, which utilize a 5 start rating system or build your own surveys with your own assets, branding, questions, and more

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Find the projects with low customer satisfaction

Reporting features for surveys create the visibility to find lowest and highest performing projects and other supportive metrics

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